Online Store Policy

Please read return policies below prior to submitting a request:

      

  • Eligible Rhonda Allison online orders may be returned within 14 days of delivery and must be shipped through FedEx or UPS. Please address all returns to our business address.
  • To reduce the risk of lost or stolen packages customers can request a signature confirmation at an additional cost. Please email us at store.skincarebymorganicole@gmail.com to request this to be added.
  • If you feel your package is lost, please check the tracking information on USPS.com. If your package is tracked as "delivered," check with your neighbors, leasing office, etc.
  • Secondly contact your local United States Post Office and inquire about the shipment. The majority of lost packages are easily recovered simply by      performing these tasks.
  • If you complete the above steps and are still unable to locate your package, please email store.skincarebymorganicole@gmail.com for additional help.
  • If shipping package is damaged when received, please make sure to contact USPS to file a claim immediately before sending an email to store.skincarebymorganicole@gmail.com
  • Unfortunately, Morganicole Skincare cannot file a claim on your behalf due to USPS privacy laws.
  • Shipping on any return is at consumer cost.
  • Products must be returned sealed, unopened, and in re-sellable condition.
  • All returns are subject to a 15% restocking fee in addition to the cost of shipping. Returned product must be received and reviewed by Morganicole Skincare  before an exchange, store credit, or refund will be processed.
  • Products cannot be returned due to allergic reaction.
  • All return correspondence will be conducted via email – store.skincarebymorganicole@gmail.com
  • For cancellations please call us within 24 hours of placing original order.
  • Please allow 5 business days to process your return once we have received your returned items.
  • All beauty tools / devices can only be returned within 14 days of purchase and must be unopened and in the original packaging. 

  

Note: We have marked all products in our inventory as ‘available’ so that you will be able to order anything you like. Some products, especially the large sizes may have to be ordered by us and come in a separate package. If this is the case, you will be notified of which product(s) those are and we will ship them out as soon as we receive them. Most of the time it will be within 3-5 business days.  


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Policies & Online Booking

24-Hour Cancellation Policy

       Your appointments are very important to Skincare by Morgan Nicole.  We hold your appointments just for you & ask that if you must cancel or reschedule any appointment,  you please provide us with 24-hour notice.  This way, we may be able to  accommodate clients on our waiting list.  

      We do, of course, understand  that unavoidable issues come up and will do our best to work with you in  case of an emergency, etc.   


However, here is our general breakdown of cancellation fees:


  • Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s) 
  • NO SHOWS’ will be charged 50% of services booked, and will require 50% payment up front for scheduling any future services.

        As a courtesy, text and/or email to confirm the date and time at least 24 hours prior to your appointment.    If we are unable to reach you and only leave a message, or cannot reach  you at all, please understand that it is your responsibility to  remember your appointment dates and times in order to avoid missed  appointments and cancellation fees.  You are always welcome to call or check your confirmation text/ email to double check any appointments if you’re unsure. 

Late / Tardy Policy

      We will always try our best to accommodate you if you’re running  behind, stuck in traffic, etc.  It happens, we know! However, your  tardiness can affect the remainder of the day by delaying clients who  come in on time.  For this reason, we have set a few general ground  rules for such situations. Clients will generally be allowed a 10 minute  grace period.  After that time, we will call to check in on you.  If  you are able to make it in time for your entire service to be completed,  great!  If not, you may have to forgo parts of the service in order to  keep it in the time allotted for you.  

       Please, always call if you even  think you might be late; we’d rather know as early as possible so we can  do our best to fit you in without upsetting the flow of our day!    Again, please remember that your appointments are reserved for you  & only you.  These policies allow us the opportunity to alert our  standby clients of any openings, therefore allowing us to provide the  best service possible.  We very much appreciate your business and  compliance with our policies.  See you soon! 

Guarantee Services

        We always want you to be 100% satisfied with your services.  If you are  not 100% satisfied we ask that you contact us within 5 days of your  appointment so that we may schedule you to have your services corrected  free of charge.  Any issues reported longer than 5 days from the  original appointment date will not immediately be considered a redo but  will be assessed on a case by case basis. 



Cell Phones and Hand Held Devices

      As a courtesy to others receiving services in the salon please silence your cell phones and other  devices.  Do not use speaker phone, we ask you please use headphones or  text.  Thank you. 

Children Saftey

      Children may not accompany clients while receiving services. This is  for your safety and the safety of the spa environment. They may wait outside of the treatment room in the waiting area but cannot disturb other buisnesses within the boutique. Please plan accordingly.