Note: We have marked all products in our inventory as ‘available’ so that you will be able to order anything you like. Some products, especially the large sizes may have to be ordered by us and come in a separate package. If this is the case, you will be notified of which product(s) those are and we will ship them out as soon as we receive them. Most of the time it will be within 3-5 business days.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.
However, here is our general breakdown of cancellation fees:
As a courtesy, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call or check your confirmation text/ email to double check any appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of the day by delaying clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.
Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
As a courtesy to others receiving services in the salon please silence your cell phones and other devices. Do not use speaker phone, we ask you please use headphones or text. Thank you.
Children may not accompany clients while receiving services. This is for your safety and the safety of the spa environment. They may wait outside of the treatment room in the waiting area but cannot disturb other businesses within the boutique. Please plan accordingly.